Our contact details
Name: The Real Wedding Collective
Address: 55 Tamworth Street, Lichfield, WS13 6JW
Phone Number: 01543 256860
The type of personal information we collect
We currently collect and process the following information:
- Contact telephone number
- Email address
- Financial information
How we get the personal information:
The personal information we process is provided to us directly by you either:
- Through our contact form
- Or visiting our boutique The Real Wedding Collective.
How we will use your data:
- Internal record keeping / Online storage
- We may use the information to improve our products and services.
- We may send promotional emails about new products, special offers or other information which we think you may find interesting.
- We may use your information to send you promotional information about third parties which we think you may find interesting.
We will never share or sell your personal information to any third parties. Personal information includes but is not limited to your name, address, email address or payment information.
However, there are times when it will be necessary to share your data. This is our statement which explains the categories of third parties we will share your data with, in order to deliver our services to you:
Companies that are involved in getting your order to you, i.e. suppliers, courier services, independent seamstress and payment service providers.
Credit reference agencies and fraud prevention agencies if necessary, so we can help tackle fraud.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at The Real Wedding Collective.
(b) We have a contractual obligation.
How we store your personal information
We are committed to protecting the privacy of all our customers.
Your information is securely stored electronically.
We keep your personal information for as long as needed in order for us to provide our service and support to you. We will store your personal data securely for the duration of your contract with us and 6 months after the date of the goods being provided to you. We will then dispose of your information.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at The Real Wedding Collective if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can contact us at The Real Wedding Collective.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk